Returns Policy

The easiest way to return your honey is to give us a quick call or email.

Change of Mind

Please choose carefully as BSA do not refund any item bought online unless it is faulty. BSA is happy to exchange your items within 14 days of the date you received your order, with proof of purchase, providing the items are in their original condition.

Returning items purchased online

You can return your online purchase in a courier bag.

How to return an item purchased online

Pack the item/s you are returning appropriately using the original packaging

Items must arrive to us in new condition

You will be required to pay the return postage

Sale/clearance and short dated items cannot be returned

If the item/s is faulty, BSA will meet their obligations under the Consumer Guarantees Act to provide a remedy.

Consumers Guarantees Act 1993

BSA Limited abides by the Consumer Guarantees Act for any faulty or damaged items.

Items damaged in transit

If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in and contact BSA within 24 hours of receiving your order.